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Support Resources By Product:

Here we shall describe the level and degree of support that we plan to provide to you, our customers, for our developing product range:

Response Centre

Response Core

Response Manager

Response Patrol

Response Roster

We consider our customers to be our most valuable development partners and insist on their considered feedback to enable us to improve and develop the Response Centre concept & environment to its' fullest potential and mutual benefit.

Here follows a representation of what we consider to be the the most comprehensive support that we could hope to offer.

If this is not your expectation or perception then please feel free to let us know your specific requirements.

Response Centre
- The complete environment will require a sophisticated and robust support network which is yet to be established, but will conceptually consist of:
  - On-site training
  - E-mail support
  - 24/7 telephone support
  - FAQ's
  - Online forum
  - Free upgrades & fixes
  - Free upgrades and fixes
  - Hardware service/backup
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Response Core
- Currently stands with:
  - On-site training
  - E-mail support
  - Telephone support
  - Free upgrades & fixes
  Back to TOP
Response Manager
- As this is not a stand alone component support will fall under either Response Core or Response Centre depending upon your package choice:
  - E-mail support
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Response Patrol
- As a stand alone system & environment it will require a sophisticated and robust support network which is yet to be established, but will conceptually consist of:
  - On-site training
  - E-mail support
  - 24/7 telephone support
  - FAQ's
  - Online forum
  - Free upgrades & fixes
  - Free upgrades and fixes
  - Hardware service/backup
  Back to TOP
Response Roster
- When purchased as a stand alone entity it is currently planned to have:
  - On-site training
  - E-mail support
  - Telephone support
  - Free upgrades & fixes
  Back to TOP

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Important Notice:

It is not the intention to mislead in any way and it must be pointed out that this site will not be fully representative of the facilities that will be in place until the release of Response Centre; it is merely representative of the intent of level of customer service and support that is planned.

The Lancing Project will endeavour to ensure that those services which are not yet live or not yet fully available to the customer are identified as such.

The Lancing Project reserves the right to change, remove or modify any part or facility described or implied on this site without prior notice during development, but will undertake to ensure that existing clients who may be affected are subsequently advised.